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Online course
“Communication Skills and Conflict Management”
Conflict is useful!
A practical course on the skills of interacting with different personality types using different perception filters.
In this course, you:
1.
Learn to understand different personality structures and speak "in different languages", taking into account the preferred perception filters of the interlocutor. Learn their "vocabulary" and learn to read non-verbal language.
2.
You will understand how to create synergy in a relationship, taking into account the psychological needs and motivation of the interlocutor. Master the skills of active listening, effective communication algorithm and constructive feedback. Increase the productivity of the team.
3.
You will learn how to restore strength and get out of stress, motivate yourself and your team through communication that "charges the batteries." You will test the strategies of the team's behavior in conflicts and create constructive rules of interaction.
Program description
Program Step-by-step technology consisting of 3 steps: video tutorials/webinars, practical exercises and useful templates.
Module 1.
Personality structure and perception filters
- Systems thinking
- Perception Filters
- Priority psychological needs
Module 2.
Communication for collaborations
- The Win-Win Approach
- Active listening and empathy
- Synergy in relationships and focus on collaboration
- Constructive feedback
Module 3.
Conflict can be useful!
- Strategies of behavior in conflicts
- Positive thinking and the culture of innovations
- How to reduce stress for yourself and others through communication and addressing psychological needs
- Preferred situational leadership. Let's train different communication styles!
Participation is free under the age of 21.
How the course is structured
Webinars / video lessons, homework and master mind support, review of homework and participant' questions
- Classes are held remotely in the form of video lessons and webinars – 3 pcs.
- Practical assignments for independent & group work - 3 pcs.
- Group practice with a mentor feedback.
THE AUTHOR OF THE COURSE:
Oxana Nabok
An expert in leadership & team development.
- Founder and Managing Partner of the consulting agency "Train Your Brain" and the "Leadership School" project.
- Sertified international PCM (Process Communication Model) trainer.
- Expert for the RF Government award in the field of quality of business processes.
- Head of the Change Management Committee of the Digital Experts Association.
- EFQM Qualified Assessor (Leading European Excellence model) in the field of quality of business processes.
- Lecturer at top Universities, motivational coach.
- Over 20 years of experience in change management, launching efficiency improvement projects, creating and developing teams, building management systems, both as Area HR Director for Russia & CIS at DHL Supply Chain, InterContinental Hotels Group, Sodexho, Vice President for Human Capital at ADV Group, and as an external consultant.